Shipping & Return Policy
📦 Shipping
All of our orders are shipped from Kingston, Ontario, Canada.
At this time, we only ship to Canada and the United States.
🕒 Processing Time
Each of our products is 100% handmade with love and care.
1. If the item is in stock, your order will be shipped within 48 hours.
2. If the item is pre-order /made to order, please allow 2 to 4 weeks, depending on the complexity of the item and our production queue.
🇨🇦 Domestic Shipping (Canada)
Flat shipping fee of $7 CAD. Free shipping on orders over $69 CAD.
We ship with Canada Post, UPS, and Purolator.Â
Estimated Delivery Times:
1. Ontario & Quebec: 1-3 business days
2. Rest of Canada: 3-7 business days
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🇺🇸 US Shipping
Flat shipping fee of $7 USD. Free shipping on orders over $69 USD.
We ship with Canada Post, UPS and Fedex.Â
Estimated Delivery Times:
1. East Coast: 2-3 business days
2. Midwest: 3-5 business days
3. West Coast: 4-7 business days
Cancellation Policy
We accept cancellations within 12 hours of placing your order.Â
If you change your mind, please contact us as soon as possible at hello@nestlune.com.
Once an order has entered the processing stage (i.e., production has begun), it cannot be canceled.
🔄 Return & Exchange Policy
All sales are final. Due to the handmade nature of our products, each item is one of a kind. Please review your order carefully before completing your purchase.
📩 Customer Service
If you have any questions about your order, shipping, or our products, feel free to reach out to us at:
📧 hello@nestlune.com
We’re happy to help and will respond as soon as we can!
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